FreeLine Wireless Support & Help Center

You can contact FreeLine Wireless support via email at contact@freelinewireless.com or by phone at 503-773-0557 during our operating hours (09AM - 5PM, Monday - Friday). We aim to respond to all inquiries as quickly as possible, though response times may vary.

FreeLine Wireless provides guidance and information about eligible devices and programs. However, specific device issues, warranty claims, or technical support for your device are typically handled directly by the participating provider that issued the device. Please refer to your provider's support channels for device-specific assistance.

You can check your eligibility using our online eligibility checker. Qualification is typically based on your household income or participation in government assistance programs like SNAP, Medicaid, SSI, or Federal Public Housing Assistance. Visit our Programs Page for more details on qualifying benefits.

Yes, FreeLine Wireless can help you find programs and providers that offer free or discounted tablets. Availability varies by state, provider, and specific program rules. While not all programs include tablets, many Lifeline providers and nonprofit organizations do offer them to eligible individuals. Explore our Tablet Programs Page for more information.

Direct federal programs for free laptops are limited. However, some nonprofit digital inclusion organizations and state-specific initiatives may offer free or low-cost refurbished laptops to eligible low-income individuals. FreeLine Wireless can help guide you to these programs. Visit our Laptop Programs Page for more details.

Commonly required documents include proof of identity (e.g., driver's license, state ID), proof of income or program participation (e.g., SNAP award letter, Medicaid card), and proof of address (e.g., utility bill). All documents are used for official verification of eligibility. For a comprehensive list, please check the specific program's requirements.

Yes, FreeLine Wireless provides information and assistance for programs available in all 50 U.S. states and Washington, D.C. However, the specific providers, programs, and device availability can vary significantly by state. We encourage you to use our Coverage Page to explore options specific to your location.

Approval timelines can vary depending on the program, the provider, and the completeness of your application and documentation. Some approvals can be instant, while others may take 24-72 hours, or up to 7-10 business days for full verification and device shipping. You will be notified by the provider regarding your application status.